Nature First Home Cleaning

What makes you different from other green home cleaners?At Nature First Home Cleaning we use Green Sealed Certified cleaning products as well as an antiseptic  blend of essential oils.  But we aren't just concerned with using green cleaning agents, we employ full green cleaning techniques.  Nature First's true pride is our home aromatherapy services.  This service provides clients with more than just a clean home but a re-energized home.
What are your rates?Our base rate is $35/hr (per cleaning specialist).  Discounts are provided to clients who are on a weekly/bi-weekly/monthly cleaning schedule.  All cleaning jobs are subject to an 8.875% NYC sales tax.
My apartment is pretty small, do I still need the 4hr minimum initial cleaning?Because of the thoroughness of our Deep Cleaning service, we have found that homes require at least 4 hours to be effectively cleaned.  After the initially cleaning, if you decide to continue on a weekly/bi-weekly/monthly schedule the minimum time required is 3 hours.
Do you do laundry?At this time we do not provide laundry services.
What cleaning supplies do I need to have in my home?While we do provide all cleaning agents and most cleaning supplies, we do ask that clients have a vacuum (if there is carpet/rugs), toilet bowl scrubbers, step stool, broom, mop and bucket.  These products, with the exception of a vacuum,  can be provided to clients at minimal costs.  Please notify us when scheduling your appointment if any of these supplies will need to be purchased.
Will I have the same cleaning specialist for every appointment?Many clients become attached to a particular cleaning specialist, and so we try to keep your experience with us as consistent as possible.  We strive to schedule the same cleaning specialists to return to your home with every appointment.  Having the same specialist in your home enables them to become familiar with every crevice in your home and allows them to be as efficient as possible.  However, it is possible that in the case of an emergency a different cleaning specialist will complete your cleaning requirements.
Do I have to be home during the cleaning appointment?Most clients are not in the home during their cleaning appointments.  Many let us in before leaving for work, leave the key with the front desk, or have a key on file in our office.  It is your preference.
Are you insured against damages?We are insured against damages.  We take every precaution in your home to ensure the proper handling of all your possessions.  In the event of accidental damages we will notify you by phone and leave a note.  If something is damaged that we are unaware of, please contact our offices within 24hrs of your cleaning appointment.  However we know that there many be items in your home of sentimental value which cannot be replaced so we always take the utmost care in your home.
What is your payment policy?We accept most major credit cards (except American Express) as well as cash and check.  Regardless of payment method a credit card must be kept on file in our office.What is your cancelation policy?We required 24hr notice for rescheduling or canceling appointments.  If cleaning specialist arrives or is on route to home before cancelation/reschedule notice is received a $20 fee will apply.  If cleaning specialist is locked out of premises for any reason and no cancelation/rescheduling notice is received he/she is instructed to wait at premises for 30 minutes.  After which a $40 lock out fee will apply.
What about my pets?We require all pets to be crated or placed in an enclosed area that our cleaning specialists do not have to access.